KNOW YOUR MOBILE CONNECTIONS (TAFCOP)
33,62,881
requests received
26,16,082
requests resolved
About Sanchar Saathi
Sanchar Saathi portal is a citizen centric initiative of Department of Telecommunications to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of the Government. Sanchar Saathi empowers citizens by allowing them to know the mobile connections issued in their name, get disconnected the connections not required by them, block/trace lost mobile phones and check genuineness of devices while buying a new/old mobile phone. Sanchar Saathi contains various modules like CEIR, TAFCOP etc.
In addition, Keep Yourself Aware facility provides latest updates and awareness material on different aspects related to end user security, telecom and information security.
Keep yourself aware
Frequently Asked Questions
- White list for devices that are allowed to register in a cellular network,
- Black list for devices that are prohibited registration in a cellular network, and
- Grey for devices in intermediate status (i.e. when it is not yet defined whether the device should be placed in the white list or the blacklist).
The CEIR acts as a central system for all network operators connected to their EIRs to share blacklisted mobile devices so that devices blacklisted in one network will not work on other networks even if the SIM card in the device is changed.
- Intentionally removes, obliterates, change or alter unique Mobile Device Equipment Identification number; or
- Intentionally use, produce, traffic in, have control or custody of, or possess hardware or software knowing it has been configured as above.
- Through a form submitted on this website. The procedure to do it is as follows: -
- File a report with the police, and keep a copy of the report.
- Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
Note: As per TRAI's regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation. - Get your documents ready - a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
- Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form.
- After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.
- Through State Police.
Note: This does not prevent the police from tracking the lost/stolen phone.
- Through a form submitted on this website. The procedure to do it is as follows: -
- Fill out the request registration form for unblocking the IMEI of found phone. Click here to go to the form.
- After submitting the form, the IMEI will be unblocked.
- Fill out the Complaint Registration Form. Click here to go to the form.
- After submitting the form, a unique Complaint ID will be generated.
- The form details will be mailed to your given mail ID as well.
- Save the Complaint ID and Registered Mobile Number for further use.
- Fill the Complaint ID and registered mobile number in the Complaint Status Form. Click here to go to the form.
- A 6-digit OTP will be sent to registered mobile number. Confirm the OTP received.
- Submit the form and the Complaint Details will be available to you.
- Visit Sanchar Saathi portal.
- Login into the portal by using the OTP received on the mobile number.
- Go through the mobile connections and check the option ‘This is not my number’ or ‘Not required’ against the mobile connection(s) to be reported.
- Click the ‘Report’ button to submit the request.
- Outgoing services shall be suspended within 30 days.
- Incoming services shall be suspended within 45 days.
- Disconnection of mobile connection which failed in re-verification within 60 days.