Information on unwanted calls and SMS can be found by clicking on this link.

Modes to register complaint or report:-

• Sending SMS to short code 1909, or
• Calling on 1909, or
• Interactive Voice Response System (IVRS), or
• Mobile app developed in this regard either by the Authority or by any other person or entity and approved by the Authority, or
• Web portal with authentication through One Time Password (OTP), or
• Any other means as may be notified by the Authority from time to time

When you report UCC or spam, TSP does not register this as a complaint. It is a quick way to give TSPs information about UCC or spam activity so they can identify spam trends and potential compliance issues.

TRAI DND App:-

Do Not Disturb (DND 3.0) App enables smart phone users to register their mobile number under DND to avoid Unsolicited Commercial Communication (UCC)/ Telemarketing Calls / SMS. This is based on TRAI, “Telecom Commercial Communication Customer Preference Regulations, 2018”.

TRAI’s UCC Regulations, Amendments can be seen by clicking on this link.

The app helps you to:-

1. Set your DND preferences.
2. Lodge a UCC complaint with your service provider.
3. Check the status of complaints filed with your service provider.

The App requires permission to access your address book to distinguish between calls/messages from your saved contacts and those from unknown telemarketers. You contact list is neither uploaded to the backend, nor shared in any manner.

PM WANI Framework:-

1. The Union Cabinet headed by Prime Minister Shri Narendra Modi approved the proposal of Department of Telecom (DoT) to proliferate Broadband through Public Wi-Fi networks under the framework of the Prime Minister’s Wi-Fi Access Network Interface (PM-WANI) on 9th December 2020.
2. The PM-WANI framework envisages provision of Broadband through Public Wi-Fi Hotspot providers. It will consist of elements such as Public Data Office (PDO), Public Data Office Aggregator (PDOA), App Provider and Central Registry.
3. To facilitate ease of doing business and encourage local shops and small establishments to become Wi-Fi providers, it has been approved that the last-mile Public Wi-Fi providers require no license, no registration and will not need to pay any fees to DoT.
4. The potential user who wants to access Broadband through Public Wi-Fi will need to download the relevant App, get authenticated, and thereafter access Broadband at any Public Wi-Fi Hotspot. When the user reaches a Public Wi-Fi Hotspot, the App on the mobile phone will show various available networks. The user can then choose the Public Wi-Fi network of choice, pay an amount – either online or through voucher – and use the network till the balance is exhausted.
5. For more information, please click this link.

Mobile Towers and Radiation:-

Whether the EMF emission from mobile towers is harmful?

In this regard, several studies have been conducted in different countries, under the aegis of World Health Organization (WHO). There is no conclusive scientific evidence of adverse health effects due to RF emission from mobile phone towers. WHO has referred to approximately 25,000 studies, conducted around the world over past 30 years, and based on an in-depth review of scientific literature, has concluded: “current evidence does not confirm the existence of any health consequences from exposure to low level electromagnetic fields”.

What are the internationally prescribed standards for mobile tower radiation? What limits have been adopted/prescribed in India?

WHO has recommended that “National authorities should adopt international standards to protect their citizens against adverse levels of RF fields. They should restrict access to areas where exposure limits may be exceeded.” WHO has referred to the International Commission on Non-lionizing Radiation Protection (ICNIRP) which has prescribed the levels limiting EMF emission from Base Transceiver Stations (BTSs) as safe for general public. DoT has adopted the radiation limits prescribed by ICNIRP and instructions have been issued to all the telecom service providers. The limits adopted by DoT have been made 10 times more stringent than the limit prescribed by ICNIRP. Keeping the precautionary EMF safe exposure limits for the Radio Frequency Field (Base Station Emissions) as 1/10th of the safe limits prescribed by ICNIRP for all areas in India, eliminates the need for fixing lower limits for specific localities like schools, hospitals, residential premises, children playgrounds; a segregation of which is impractical in densely populated localities.

For more information, please click this link.

Caution for installation of mobile towers:-

1. DoT is not directly or indirectly involved in leasing/renting the premises for installation of mobile tower or for issuing any "No Objection Certificate" for the purpose.
2. A mobile tower may be installed by either Telecom Service Provider (TSP) or Infrastructure Provider (IP-1) as per their licensing/registration conditions. The updated list of TSPs and IP-1 is available on DoT website i.e. www.dot.gov.in. The public are cautioned that before they entertain any offer for installation of tower, they should verify the authenticity of TSP/IP-1 from DoT website.

For more information, please click this link.

1. National Cyber Crime Reporting portal is an initiative of Government of India to facilitate victims/complainants to report cyber crime complaints online. This portal caters to complaints pertaining to cyber crimes only with special focus on cyber crimes against women and children. Complaints reported on this portal are dealt by law enforcement agencies/ police based on the information available in the complaints. It is imperative to provide correct and accurate details while filing complaint for prompt action.
2. Please contact local police in case of an emergency or for reporting crimes other than cyber crimes. National police helpline number is 112. National women helpline number is 181 and Cyber Crime Helpline is 1930.
3. Various Internet safety tips and cyber awareness tips are also available on the portal. For more information, please click this link.
4. Cyber Swachhta Kendra is a Botnet Cleaning and Malware Analysis Centre which envisages creating a secure cyber eco system in the country. It can provide tools to remove the malware, bot ware, mobile security applications, current security threats and cyber security best practices. For more information, please click this link.
5. Govt of India has started Stay Safe Online Campaign which has:-
   • Competitions for all age groups, covering rural and urban areas, with special emphasis on children, students, women, teachers, faculty, senior citizens, specially-abled persons, officials of Central & State Governments etc. are invited to participate in the Stay Safe Online campaign. For more information, please click this link.
   • Short videos for Cyber Security Awareness with an objective to elucidate the importance of cyber security and ensure that all individuals and organizations have the information they need to be safer and more secure while online. For more information, please click this link.
6. Ministry of Electronics and Information Technology has started InfoSec Awareness through various workshops and trainings to make citizens aware about internet ethics, online frauds, etc. For more information, please click this link.

• Through KYM, you can check the validity of your mobile device even before buying it with the use of International Mobile Equipment Identity (IMEI). You can get IMEI of a mobile device through any of following means:-
  1. Written on the box of the mobile device.
  2. Dialling *#06# on your phone.
  3. By going in Settings > About > IMEI of the mobile device.
• If the status of the mobile is shown as Black-listed, duplicate or already in use, please avoid buying the mobile device. KYM could be used through any of the following 3 methods.
  1. SMS: Type KYM <15 digit IMEI number> from your mobile and send the SMS to 14422.
  2. KYM App: Download KYM App from Play Store (for Android) or from App Store (for iOS). For more information, please click this link.
  3. Web portal: For more information, please click this link.

1. International calls are received by Indian subscribers with the number starting from country code other than of India (+91). But in few cases international calls are received with Indian number (starting with +91) or no number.
2. Subscribers are requested to inform such cases on toll free numbers 1800110420 / 1963 to Department of Telecommunications.
3. This advisory is floated by your Telecom Service Providers to you through SMS also.

TRAI Analytics portal hosts various features for telecom subscribers as detailed below:-

1. MySpeed portal facilitates to explore the Mobile Data experience of consumers across India through our interactive portal. Users can submit data by downloading the app and testing their data speeds. The app is available on Android and iOS app stores. For more information, please click this link.
2. DriveTest portal facilitates to explore results of independent drive tests done by TRAI. This portal also provides for data visualization of the various parameters and areas of the report. For more information, please click this link.
3. MyCall portal facilitates to explore Voice Call Quality feedback ratings collected from the users via TRAI MyCall App. This portal provides map based view for data visualization of the ratings collected via MyCall app. Users can rate their voice call quality experience by downloading the MyCall app. The app is available on Android app store. For more information, please click this link.